# Contact support

How to reach theme support, and what to send.

Email [support@electricmud.com](mailto:support@electricmud.com?subject=Theme%20support). We reply within one business day, Monday to Friday, US Eastern time.

## What to include

* Your store address (your-store.myshopify.com).
* The theme and its version, shown in **Online Store > Themes** under the theme's name.
* The page and the section or block it's about, and what you expected to see.
* A screenshot or a preview link if you can.

We may ask for collaborator access to look at your theme settings. We never change a published theme without asking.

## Not covered by theme support

* Changes to the theme's code or custom features. We're happy to quote for these separately.
* Problems caused by third-party apps or edited theme code.
* Questions about Shopify itself, which the [Shopify Help Center](https://help.shopify.com) covers.